Can I return an item if I changed my mind or ordered the wrong size?

If you made a mistake or no longer want an item, Voghion provides options based on your order status. Follow these steps to resolve the issue:

If Your Order Has NOT Shipped

You can cancel the order for an immediate full refund.

1. Open the Voghion app and go to "Me" > "My Orders."
2. Select the order and tap the "CANCEL" button.

If Your Order is In Transit

Once an order is shipped, it cannot be canceled or intercepted. We recommend waiting for the package to arrive and then initiating a return.

If Your Order Has Been Delivered: You can request a return within 30 days of delivery by following these steps:

1. Go to "My Orders" and select the relevant item.
2. Submit a Return/Refund Request and upload:
   • Clear photos of the unused item with original tags.
   • A photo of the shipping label on the original packaging.
   • A brief explanation (e.g., "Ordered wrong size" or "Changed my mind").

Important Note: For "Change of Mind" or "Wrong Size" returns, the item must be in original, resalable condition, and the customer is responsible for return shipping costs.