What should I do if items or accessories are missing from my order?

If your package arrives with missing products or accessories, Voghion’s Buyer Protection ensures you receive a resolution. Please follow these steps within 30 days of delivery:

Step 1: Check for Split Shipments

First, go to "My Orders" to see if your order was divided into multiple packages. If there are separate tracking numbers, your missing items may still be in transit.

Step 2: Submit a Request for Missing Items

If all packages have arrived and items are still missing:

• Open the Voghion app or visit Voghion.com and go to "My Orders".
• Select the relevant order and tap "Return/Refund" or "Report an Issue".

Step 3: Provide Essential Evidence

To verify your claim, you must upload:

• Photos of all items received: Show everything that was inside the parcel.
• A clear photo of the shipping label: This is vital as it shows the parcel weight, which helps verify if items were omitted during packing.
• A detailed description: List exactly which items or specific accessories (e.g., a charging cable or a belt) are missing.

Step 4: Review Process

Voghion will investigate the warehouse records. Once verified, you will receive a partial refund.