What if my package was returned to sender?

If your tracking status shows the package is being returned to the warehouse or the post office confirms a return, please follow these steps to resolve the issue:

Step 1: Immediate Verification

Check with neighbors, building management, or common drop-off spots (mailboxes/porches) to ensure the package wasn't simply misplaced.

Step 2: Get a Non-Delivery Confirmation

Contact your local post office or carrier immediately using your Tracking Number. Request an official Non-Delivery Confirmation letter (or return document). This document must include:

1. The Tracking Number and date of the delivery attempt.
2. The specific Reason for Return (e.g., incorrect address, failed attempts, or unclaimed).
3. An Official Stamp or signature from the carrier.

Step 3: Contact Voghion Support

Once you have the carrier's documentation, go to the Voghion app, navigate to "My Orders," and select "Contact Support."

Step 4: Provide Required Details

To speed up your refund or reshipment, attach the following to your message:

• Your Order Number.
• A clear photo or PDF of the Non-Delivery Confirmation letter.
• A brief description of the delivery issue.

What Happens Next?

Voghion will investigate the logistics status with the warehouse. Depending on the investigation outcome and policy, we will coordinate a full refund or a reshipment of your items.