How do I cancel my order?

You can cancel your Voghion order directly through the app or website, provided the items have not yet been shipped. Follow these steps to request a cancellation and refund:

Step-by-Step Cancellation

1. Log into your account on the Voghion app or Voghion.com.
2. Go to the "Me" or "Account" tab and select "My Orders."
3. Find the order you wish to stop and tap "Order Details."
4. Click the "CANCEL" button, select your reason for cancellation, and submit the request.

If the Order Has Already Shipped

Once an order is marked as "Shipped," the "Cancel" button will disappear. In this case, you must wait for the package to arrive and then initiate a return request within 30 days of delivery. Please note that return shipping costs apply for non-quality-related returns.

Missing Cancel Button

If you cannot find the cancel option but the order hasn't shipped, contact Voghion Customer Support immediately via the Live Chat in the app. Provide your Order Number and a brief explanation to request a manual intervention.

Refund Processing

After a successful cancellation, your refund will be processed back to your original payment method or Voghion Wallet. It will be credited instantly.