What should I do if I received the wrong item or an item not as described?

If your order arrived and it is the wrong product, color, size, or does not match the website description, you are covered by Voghion’s Buyer Protection. Follow these steps to resolve the issue:

Act within the 30-Day Window

You must submit your request within 30 days of the delivery date. The item should be in its original, unused condition.

Submit a Return/Refund Request

• Open the Voghion app or visit Voghion.com and go to "My Orders".
• Select the relevant order and tap the "Return/Refund" or "After-sales" button.

Provide Essential Evidence

To speed up the review process, you are required to upload:

• Clear photos or videos of the incorrect item (highlighting why it is not as described).
• A clear photo of the original shipping label on the package (this is vital for verifying the shipment).
• A detailed description of the discrepancy (e.g., "Ordered a blue shirt, received red").

Check the Review Status

Our support team will review your evidence. You can monitor the progress and outcome in the "Refund Details" section of your account.