What should I do if I received an empty package?

If your Voghion parcel arrived with nothing inside, you are covered by our Buyer Protection. You must report this issue within 30 days of the delivery date by following these steps:

Step 1: Document the Evidence

Do not discard the packaging. To qualify for a full refund, you must provide:

• An Unboxing Video: A video showing you opening the sealed package is the strongest evidence for a claim.
• A Photo of the Shipping Label: Ensure the package weight printed on the label is clearly visible. This helps Voghion verify if the parcel was lightened during transit.
• Proof of Weight: A weight certificate or receipt from your local post office confirming the actual weight of the received parcel.
• Videos of the Packaging: Take clear videos showing any signs of tampering or damage to the box or mailer.

Step 2: Submit a Refund Request

• Open the Voghion app or visit Voghion.com and go to "My Orders".
• Select the relevant order and tap "Return/Refund" or "Report an Issue".
• Upload your video, photos, and a brief description of the incident.

Step 3: Await Investigation

Voghion will review the logistics data and warehouse records. Once verified, you will be notified of the result in the "Refund Details" section.