Why am I seeing multiple or pending charges on my payment?

Seeing multiple or pending charges is usually normal and does not mean you’ve been charged multiple times. In most cases, these are temporary authorization holds placed by your bank and will be automatically released.

4 Common Reasons for This Situation

1.Authorization Holds (Most Common)

When you place an order, your bank temporarily reserves the payment amount to verify funds. This appears as a “pending” charge but is not a completed transaction.

2.Failed or Cancelled Payments

If your payment fails or the order is cancelled, the pending charge you see is a hold that is being reversed. You will not be charged for these orders.

3.Multiple Payment Attempts

Clicking the payment button multiple times or experiencing network issues during checkout may trigger more than one authorization request.

4.Bank Processing Delays

Banks may take time to update or release pending transactions, which can make it look like multiple charges.

What You Should Do

1. Wait for Automatic Release

Most authorization holds are removed automatically within 3–6 business days, depending on your bank.

2. Check Your Order Status

Review your order history:

• If the order failed or was cancelled, the pending charge will disappear
• Only successfully processed orders will be fully charged

3. Contact Your Bank

If the pending charge remains after several days, contact your card issuer to request the hold be released.

4. Contact Customer Support

If you’re unsure, please save a screenshot of the charge and contact Voghion Customer Care. We’ll help verify and assist you.

Key Considerations

You Will Not Be Charged Twice

Voghion only completes a charge for successfully processed orders. Pending charges are temporary and not final payments.

Authorization Holds Are Controlled by Banks

These holds are placed and released by your bank, so the exact timing may vary. Voghion cannot remove them directly.

Keep Payment Records

Saving screenshots or transaction details can help resolve issues faster if support is needed.