Why can't I see my order in my account?

If you cannot see your recent purchase in your Voghion account，follow this guide to locate your missing order:

Common Reasons Orders Are Not Visible

• Account Mismatch: You may be logged into a different Voghion account (check different email addresses or phone numbers).
• Payment Status: If the payment is still "Pending" or was "Declined," the order may not have been generated yet.
• Third-Party Logins: You may have used Apple Pay, Google Pay, or PayPal, which often link to a specific email address different from your Voghion login.
• System Delay: During peak shopping seasons, it may take a few hours for the system to sync and display new orders.

Quick Troubleshooting Steps

1. Check Email & Spam: Search your inbox for "Voghion" to find your order confirmation and order number.
2. Verify Login: Log out and log back in using the exact method (Email, Facebook, or Google) used during checkout.
3. Check Bank Statements: Verify if a charge was successfully processed by your bank or PayPal.
4. Refresh Cache: Clear the cache in the Voghion app or refresh your browser to update the "My Orders" list.

How to Contact Support for Missing Orders

If you still cannot find your order, contact Voghion Customer Service via the app or Voghion.com. To speed up the process, please provide:

• The Order Number (from your email) or the date of purchase.
• The Email/Phone number used at checkout.
• A screenshot of your Payment Confirmation or the last 4 digits of your card.
• The Product Name or link.