Why can't I sign in to my account?

Sign-in issues are usually caused by incorrect details, the wrong sign-in method, or browser-related problems. Most can be resolved by checking your information or resetting your password.

Common reasons you can’t sign in

● Incorrect details: Make sure your email address and password are entered correctly.

● Wrong sign-in method: If you signed up using “Continue with Google” or “Continue with Facebook”, use the same method to sign in.

● Forgotten password: You may need to reset your password.

● Account status: Your account may be temporarily suspended, disabled, or deleted.

● Browser issues: Cached data, cookies, or an outdated browser can affect sign-in.

Quick fixes

1. Check your details: Ensure there are no typos and Caps Lock is off.

2. Use the correct method: Sign in with Google or Facebook if used previously.

3. Reset your password: Click “Forgot your password?” and follow the steps.

4. Clear cache and cookies: Remove outdated or corrupted browser data.

5. Update your app or browser: Make sure you’re using the latest version.

Can’t sign in? Contact Customer Care with the following details:

● Your account email address

● A brief description of the issue

● Screenshots of any error messages

● The steps you’ve already tried

This will help us resolve your issue as quickly as possible.