How do I change or modify my order?

Whether you need to update a shipping address or change a product size, your ability to modify a Voghion order depends on its current status. Please follow these guidelines:

Check Your Order Status

Modifications are only possible while the order status is "Processing" or "Awaiting Shipment." Once an order is marked as "Shipped" or "In Transit," it can no longer be edited or intercepted.

Use Self-Service Options

Log into the Voghion app or Voghion.com, go to "My Orders," and select the specific order. If the order is still eligible for changes, you will see options to "Modify," "Edit Address," or "Cancel Item."

Common Modifiable Details

You can typically update the shipping address—provided the seller has not yet dispatched the package.

Contact Customer Support Immediately

If self-service options are unavailable and your order hasn't shipped, contact Voghion Support via the app's Live Chat. Provide your Order Number and the specific details you wish to change.

Post-Shipment Changes

If your order has already shipped, you cannot modify it. You will need to wait for delivery and then initiate a return or exchange through Voghion’s standard return policy.