What should I do if I receive a damaged or unusable item?

If you receive an item that is broken, defective, or unusable, you are protected by Voghion’s Refund & Return Policy. You must report the issue within 30 days of the delivery date by following these steps:

Step 1:Do Not Discard Packaging

Keep the original packaging and the external shipping label, as these are required for your claim.

Step 2: Submit a Return Request

1. Open the Voghion app or visit Voghion.com and sign in.
2. Go to "Me" > "My Orders" and select the affected item.
3. Tap "Return/Refund" or "After-sales" to start the process.

Step 3: Upload Required Evidence

To expedite your refund, you must provide:

• Full-view video of the item.
• Close-up video clearly showing the damage or defect.
• A clear video of the original shipping label on the package.
• A brief description of the issue (e.g., "Item arrived shattered" or "Electronic device will not power on").

Step 4: Review Process

Our support team will review your evidence within a few business days. You can track the status of your claim in the "Refund Details" section of your account.