Closure method: Slip-on Heel Height: Medium Heel Shoe Product Name: Over-the-Knee Boots Year and Season of Launch: Autumn 2024 Sole Style: Flat Sole Material: Rubber Upper Inner Material: Suede Shoe Upper Material: Suede Shoe Upper Material: Suede Popular elements: other Wearing Style: Slip-On Size: 35--43 Purchase After-Sales Instructions: Taizhou Baishun Shoes Co., Ltd. operates based on the principles of honesty and quality as survival. Our store ships products within 24 hours after purchase, with ZTO as the default courierFor large orders, please contact customer service to adjust shipping costs. Every pair of products sold by our factory is carefully inspected before shippingIf you have any unsatisfactory issues, please contact customer service. We will resolve them as quickly as possible until every customer is satisfied. (1) The following situations do not fall under the scope of returns or exchanges 1. Some minor issues: For example, thread ends left after sewing some shoes, glue marks left after brushing the bottom edge, small rough edges on injection molded shoe soles, exposed thread ends, and minor marks after peeling off rough edges 2. Issues such as shoe odor, material thickness, size, color difference, etc., which are subjective biases, do not fall under the category of quality problems. 3. The shoe box was crushed; this issue is mainly due to problems during transportation. 4. 0.05kg small pinholes left when stepping on the shoe upper and needle jump stitches 5. Washable stains (2) Refuse returns or exchanges if there are no quality issues with the product If there are no quality issues with the shoes, our store does not allow returns; please do not return them because you don't like them, feel that the quality is not as expected, or have issues with odor.Request a return or exchange. (3) How to return or exchange goods with quality issues 1. If there are serious quality issues with the shoes themselves: such as large areas of degumming, large areas of peeling, loose stitching, broken soles, mold, broken uppers, fallen heels, wind-blown feet, etc., please contact us within 3 days after receiving the goods to explain the issues. If it's not very serious, we'll repair it. If some issues are indeed serious, customers must take photos and send them to us for confirmation within 3 days from the date of receipt (we won't accept such issues after 3 days). Cheap shoes do not include after-sales warranty costs and are considered products without after-sales warranty.(Explanation: This is easy to understand. When you go to a physical store to pick up goods, you can't carefully inspect them before paying. Even if you check them, there's still no guarantee that there are no issues. If you find quality problems at home, you'll have to pay for shipping to exchange them yourself.)In addition, our profit margin is very low; the profit from the products is not even enough to cover shipping costs.Please excuse me 2. If the shoes with issues are returned directly by the customer without our confirmation, we will refuse to sign and return them to the buyer, and we are not responsible for any costs incurred. Even if the shoes with issues are confirmed and verified but shipped without confirming the shipping cost, resulting in exorbitant shipping fees, we will only pay the corresponding part of the shipping cost according to our standard at the time of shipment.After our verification and approval, shoes that are returned require prepaid shipping costs because cash-on-delivery charges are twice as high as prepaid charges.After we receive the problematic shoes, we will take immediate action Please pay this return shipping fee to the seller via bank transfer 35--43