Size issue: The size runs a bit small, so if you have wide or fat feet, it's recommended to choose one size larger. You can contact customer service before purchasing. Color difference issue: The pictures are taken from the actual product. Due to differences in camera monitors and lighting, there may be slight color differences in very few cases. Odor issue: Our store sells directly from the manufacturer; newly produced shoes may have some glue smell, which is unrelated to quality. Placing them in a cool and ventilated area will help the smell dissipate. After-sales issues: If there are any problems with the sold shoes, please contact our customer service immediately to explain the situation, and our customer service will be responsible for handling it. Quality issues: If there are serious quality issues such as degumming or sole detachment within 7 days, our store will cover all costs. Return and exchange issues: For exchanges due to reasons other than quality issues or incorrect shipment, the customer is responsible for the return shipping costs.Small thread ends, small stains, slight color difference, slight glue smell, etc. are not considered quality issues; returns and exchanges are at your own expense Size issue: The slippers are a bit small, so if you have wide or fat feet, it's recommended to choose one size larger. You can contact customer service before purchasing. Color difference issue: The pictures are all taken from the actual product. Due to lighting and filter issues during shooting, there are very few cases of slight color difference. Odor issue: Our store sells directly from the manufacturer. Newly produced shoes in sealed packaging may occasionally have a smell, but this does not affect the quality. The smell will dissipate in a cool and ventilated place. After-sales issues: If there are any problems with the shoes received after purchase, please contact our customer service immediately to explain the situation, and we will arrange to handle it. Feedback after the after-sales period will be invalid. Quality issues: If there are serious quality issues such as detachment or breakage within seven days, our store will cover all costs. Return and exchange issues: For exchanges due to reasons other than quality issues or incorrect shipment from the seller, the return shipping cost will be borne by the buyer. For non-quality issues such as small threads, minor stains, slight color differences, and slight glue smell, return shipping costs need to be paid by the customer Warm reminder: EVA material slippers should avoid prolonged exposure to high temperatures as prolonged heat can cause deformation in the shoes.