Dear friend, please refer to the size chart on the detail page for accuracyReturn and exchange policy: can be returned without reason within 7 days, but please keep the original tags Welcome to our store—so happy you're here!Before you hit that "Buy Now" button, here are a few quick tips to make your shopping experience smooth, fun, and totally stress-freeLet's dive in! 1.Sizing Photos – We've Got You Covered! - Size Matters: Our items are measured by hand, so there might be a slight 3-5cm differenceFor the perfect fit, please check our size chart or just ask us! Picture This: Love what you see?We can show you more!Want additional photos or close-ups?Just message us before ordering Color Story: Due to lighting and different screens, the actual color may vary slightly from the photosThe actual product is the final say 2. Ordering – Let's Get It Right! Your order ships, it's on its way! - Processing Time: We work hard to get your order out quickly, usually within 3-7 business days after paymentThen it's off on its journey to you! 3.Any Issues?We're Here to Help – Promise! Talk to Us First: If something isn't perfect—whether it's about quality, printing, or shipping time—please contact us before opening a disputeWe genuinely want to make it right and will do our best to fix it for you 4.Returns & Refunds – Simple and Clear Window of Opportunity: You have 7 days to let us know if you would like to return an item, and 10 days to send it back after receiving it Keep It: All returned items must be in their original packaging and unused Tell Us About It: Please include your order details, the reason for return, and the tracking number Your Money Back: Once we receive your returned item in perfect condition, we will process your full refund Shipping Costs: The buyer is responsible for the return shipping fees 5. Payment Shi pping – Easy Peasy! Pay Your Way: We accept MasterCard, Bank Transfer, Western Union, and more Important Note: The price does not include duties, local taxes, or other import fees Address Check: Double-check your shipping address before paying to make sure it is correct - Dropshipping Combined Shipping: Yes, we do both!Buying multiple items?We can combine them to save you money on shipping - Travel Times: - Economy Shipping: Usually takes about 15-28 days to most places Expedited Shipping: Gets to you faster, in about 5-13 business days 6.Wholesale Feedback – We Love Partnerships! Wholesale Welcome: Are you a wholesaler?We'd love to work with you!Contact us for special wholesale prices Your Feedback is Gold: If you love your purchase, a 5-star review would make our day!If something is not right, please message us firstWe can't fix what we don't know about! 7.Last But Not Least Props Not Included: The items in our photos are for display only and are not included included with your purchase We're here for you: Do you have any questions?We typically reply within 24 hours Thank you so much for your cooperation and for choosing our store!We truly appreciate your business and hope you love your new itemsHappy shopping! Kubu Shoes Co., Ltd., Chengzhao, Taobao platform business, offline dealers; One click friends, please establish a relationship with our store (application) to enjoy benefits [about size] the size is one size smallerIt is suggested that parents taking casual photos choose the size according to the inner length [about color difference] There may be slight color difference between the picture and the real object due to the difference in light and dark display of personal screens [about smell] There is a smell of glue in the shoes that just left the factory, which has nothing to do with the qualityThe smell of glue will dissipate in the ventilation area Customer service to explain the situation, and we are responsible for it [about express] if you need to send other express, please contact customer service [about quality] For broken bottom, degumming, damage, serious color difference, and serious stains, the company is responsible for the return and replacement expensesSmall thread There are no quality issues such as small stains, slight color differences, or a slight glue smellWe need to return and exchange the round-trip freight and handle it ourselves If you need to take a shot, please make sure to choose the number of yards according to the inner length Spring and autumn style: inner length = foot length + 0.5-0.7cm Winter style: inner length = foot length + 1.0-1.2cm Wide-footed or thick-footed individuals can be appropriately extended by 0.2-0.3 cm 26 yards / inner length 15.5cm 27 yards / inner length 16.3 cm 28 yards / 17 cm inside 29 yards / inner length 17.6 cm 30 yards / inner length 18.2 cm 31 yards / inner length 18.9 cm 32 yards / 19.5 cm inside 33 yards / inner length 20.0 cm 34 yards / inner length 20.6cm 35 yards / inside length 21.3 cm 36 yards / inside length 21.8 cm 37 yards / inside length 22.6cm